Change Your Password
Change the password using the official website or application. If you reused the same password elsewhere, change those accounts too.
🚨 You Are Not Alone
Think you've been scammed?
Take a deep breath and don't panic. The most important thing is to stop further interaction with the scammer and take action as quickly as possible.
If money was transferred
Contact your bank or payment provider immediately and report the incident through the appropriate official cybercrime reporting channels.
India Cybercrime Helpline: 1930
Report Cybercrime
Start Here
What happened to you?
Choose the situation closest to what happened. The information below will help you understand the immediate actions you should consider.
💰 I Lost Money
I transferred money, paid a scammer, or authorised a suspicious transaction.
🔑 My Account Was Compromised
Someone accessed my email, social media, banking or another online account.
🪪 I Shared Personal Information
I shared passwords, OTPs, identification information or other sensitive details.
📱 I Installed a Suspicious App
Someone asked me to install an application or I downloaded something that now seems unsafe.
First Response
Take these immediate steps.
The exact actions depend on the situation, but these steps can help prevent additional loss or exposure.
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1. Stop Communicating
Stop replying to suspicious messages, calls or emails. Do not send additional money or information.
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2. Preserve Evidence
Save screenshots, phone numbers, email addresses, transaction details and suspicious messages.
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3. Secure Important Accounts
Change passwords for affected accounts and enable multi-factor authentication where available.
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4. Contact the Relevant Provider
Contact your bank, payment provider, email provider or other relevant organisation using official contact information.
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5. Report the Incident
Report the incident through the appropriate official cybercrime reporting channels.
💰 If You Lost Money
- Contact your bank or payment provider immediately.
- Explain that you believe the transaction may be related to fraud.
- Preserve transaction receipts, account information and communication with the suspected scammer.
- Report the incident through official cybercrime reporting channels.
India Cybercrime Helpline: 1930
Account Security
🔑 If Your Account Was Compromised
Enable MFA
Enable multi-factor authentication to add another layer of protection to your account.
Check Account Activity
Review recent logins, messages, password changes and transactions for suspicious activity.
Sensitive Information
🪪 If You Shared Personal Information
The next steps depend on what information was shared.
Password or Login Details
Change the password immediately using the official website or app. Enable multi-factor authentication.
OTP or Financial Information
Contact the relevant bank or financial service provider immediately.
Identity Documents
Preserve evidence of where and why the information was shared and monitor for suspicious activity involving your identity.
Other Personal Information
Be alert for follow-up scams. Criminals may use previously shared information to make future scams appear more convincing.
Device Safety
📱 If You Installed a Suspicious App
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Stop Using the App
Do not enter additional information into the application.
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Review Permissions
Check what permissions the app was given, such as accessibility, screen access, contacts or files.
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Secure Important Accounts
Change important passwords using another trusted device if you believe your phone may be compromised.
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Seek Professional Assistance
If the device behaves suspiciously or financial information was entered, consider contacting the relevant service provider or a trusted cybersecurity professional.
🛡️ Being Scammed Is Not Something to Be Ashamed Of
Cybercriminals deliberately use technology, psychology, urgency and impersonation to deceive people. Anyone can make a mistake. The important thing is to act quickly, seek help and learn how to recognise similar scams in the future.
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